Q. 1- What is your business organization affiliation?
Q. 2- Where are you located?
Q. 3- What type of products do you sell?
Q. 4- How can I order?
Q. 5- How do you ship the products?
Q. 6- What type of guarantee do you have on the products?
Q. 7- How do I send the damaged product back?
Q. 8-What are my payment options?
Q. 9- Do you gift wrap?
Q.10-How can I send my gifts to different addresses?
Q.11- Do you offer a catalog?
Q.12-Do you sell or release your customers information or e-mail?
Q.13- How secure is the shopping cart?
Q.14- How may I contact you if I have a question about my recent order?
A. 1- We are associated with Specialty Merchandise Association. The Company has been in business for 50 years and is known for its excellent business practices and we are also a member of the Better Business Bureau.
A. 2- We are located in Texas.
A. 3- We sell some of the finest products for gift giving and for private collections. Our products are made of some of the best materials such as porcelain, unglazed porcelain, crystal glass, frosted acrylic, patchwork items, albastrite and dolomite or polyresin items. We are specializing in sea collectibles such as: dolphins, whales, turtles, fish figurines and other coastline sea gifts such as lighthouses, nautical pictures , decor for the walls, seashells,
shipping schooners and many other gifts and collectibles.
A. 4-Each product has the shopping cart on the page where the product is pictured. You can use the credit card shopping cart or paypal shopping cart. PayPal will take credit cards also even if you are not a member.
A. 5- We use UPS and USPS. Most orders are taken care of within 24 to 48 hours after ordered and you will receive them in 7 to 10 days. If you have a rush order, we will notify you of the cost and subtract the shipping cost from the rush cost and let you know the balance owed. You will then have to send a check, money order or cashier's check for the balance owed. We will e-mail you the address to send it to. We do not send overnight. Rush orders will usually take 4 or 5 days (this includes 1 or 2 days to get ready to ship) whereas regular orders take 7 to 10 days and 1 or 2 days getting ready to ship.
A. 6- We have a 30 day guarantee. All of our shipments are carefully handpacked and if your order arrives damaged, we will be happy to replace it.
A. 7- All exchanges must be accompanied by the original packing slip. Your packing slip will indicate the type of damage your shipment incurred. You may want to insure your package; we cannot be responsible for lost or misdirected exchanges. Once your package is received we will pay the expense of shipping your exchanged items back to you
A.8- Payment Options are PayPal, cashiers check, money order, and personal check. Personal Checks will have to be cleared so it may take 10 to 12 days for clearance before we can ship the order. We do not accept C.O.D. orders. We accept orders only in continental United States @ this time. If sending cashiers check, money orders or personal check make out to Berg's Gifts From The Sea C/0 28810 Enchanted Dr. Spring, TX. 77381.
A. 9- No, sorry we do not have a gift wrapping service.
A. 10- Complete separate orders for each address you wish to ship to.
A.11- Yes, we are offering a catalog with a $2.00 charge.
A.12- We do not sell or release your name to anyone. All information given to us is kept strickly
Confidential.
A.13- We use Secure Sockets Layer (SSL) software to protect your transactions, & unauthorized third parties.
A.14- You may contact us by e-mail @ BergZach@AOL.COM You may also click on Contact Us on the navigation bar and it will take you where you can send us your message.
